LEGAL

Alinea London Ltd trading as 'Alinea Customs' is required by law to obtain sensitive data from our clients, and store this for archival purposes for up to 6 years.

Our clients benefit from inhouse legal expertise, and secure handling of all data. Our e-customs software is accredited to is accredited to ISO 27001 for Information Security Management.

In using the website of Alinea Customs, you consent to the collection and use of this information by Alinea Customs. If our Privacy Policy should change, we will make the relevant changes here so that you are always aware of the information we collect, how we use it and under what circumstances it might be disclosed.

When you open a new customs clearance account with Alinea Customs, we will request information to confirm your Registered Business Name, Companies House registration number, photographic identification, and a recent utility bill, and inspect the past three years of your trading accounts in compliance with HMRC's due diligence policy for customs agents.


Subject to our discretion and in accordance with any credit application, we may request further information from your accountants and run a credit check on your company prior to outlining our payment terms. We will conduct period checks throughout our business relationship to confirm financial health and compliance.

As a Registered Consignor certified by HMRC to use the Excise Movement and Control System, we may have a responsibility to comply with the 'FITTED' due diligence test. Further information on this can be located in our Alcohol Due Diligence policy. We have a zero-tolerance policy to excise fraud and any suspicious activity will be reported to HMRC.

If you have any questions or concerns about the way that your data is handled, or complaints, please contact Geoff Caesar by sending an email to geoff (at) alineacustoms.com.